WORKSHOPS > EMOTIONAL INTELLIGENCE AT WORK

Provides employees with often-neglected techniques to recognise, understand and handle emotions in an effective, responsible and powerful way in the workplace. Participants will learn to 'decode' and respond constructively to the emotionally-driven comments and behaviours of colleagues and clients. They will develop effective listening skills and learn to avoid the subtle 'miscommunication traps' and obstacles to effective interactions.

This workshop presents a thorough introduction to skills which are fast being recognised as not just desirable, but essential in today's workplace. Well-researched findings and applied techniques will be presented dealing with the following topics: